Help
How do I update my details or change my password?
When you are logged in you can update your details by clicking the Edit Account button, alternatively you can contact us quoting your username and / or email address at support@casino-response.com or by freephone on 0800 376 2814 (from UK) or +350 20078277 (from Overseas). One of our highly experienced operators will be delighted to assist you.
I've forgotten my username. What do I do?
Contact us quoting your username and / or email address at support@casino-response.com or call us on 0800 376 2814 (from UK) or +350 20078277 (from Overseas). One of our highly experienced operators will be delighted to assist you.
I've forgotten my password. What do I do?
Click the Forgot Password link or alternatively, contact our Customer Services team who will be happy to provide you with a new password. Call us on 0800 376 2814 or email support@casino-response.com.
How do I get started?
The Casino offers the most user friendly registration system available on the Internet. Click on the Getting Started button, at the top of this screen for clear step by step instructions.
We will give you 1000 bonus points so you can sample our games. Once you have played through all your bonus points, you will need to deposit to continue playing and start winning cash prizes.
Why choose our Casino?
The Casino is designed to cater for all types of players, be they high-staking hot shots or the average gamer. We offer the choice of private or public tables, the latter for players who prefer a more realistic feel to their online casino experience.
At the Casino, the security of your personal details and confidentiality is our utmost priority. To ensure safe and reliable transactions at all times, we use the latest encryption software. We believe that our customers are our biggest asset and, for this reason, we make huge efforts to establish an honest and trustworthy relationship with all our clients.
With regards to fair gaming, all results on our games are randomly generated and cannot be predetermined. In addition to this, our games are audited on a regular basis.
How can I change my debit / credit card details?
To change any of your card details, you will be required to be logged in and have £10.00 or less in your account. Go to Edit Account and click on Edit User Details button in the Card Details section and follow the simple instructions to change your card details.
What is the minimum and maximum I can deposit?
There are minimum and maximum limits on the amounts that you can deposit in your account, these are as follows: each separate deposit must be at least £10 and no greater than £1,000. You are not permitted to make more than 10 deposits by any one deposit method in any one 24 hour period.
How do I withdraw funds from my account?
Withdrawing funds from your account has never been easier. Click on the Withdraw button from the lobby while you are logged in and follow the simple instructions. You are able to make one withdrawal per day up to a maximum of £2,500.
How do I deposit funds into my account?
Depositing funds into your account has never been easier. Click on the Deposits Funds button from the lobby while you are logged in and follow the simple instructions.
What type of card do you recommend?
We recommend the use of debit cards wherever possible, as it ensures immediate transactions to and from your bank account.
What methods of payment do you accept?
You can deposit funds into your account using Switch, Solo or Visa Delta debit cards. Alternatively you may use a Visa or Master Card Credit Card.
What happens if I am disconnected during a game?
Disconnection from the internet is usually out of our control. Don't worry if you have already pressed the 'Play' button as your latest game will automatically be recorded in our system. Should you become disconnected before you have confirmed your final wager, you'll be prompted to complete the unfinished game when you next log in.
How do I know your games are fair?
We, as a company, realise that one of the most important factors in this industry is our customers' perception of the fairness of our products and, in particular, their faith in our integrity. To ensure this fairness, all of our games are audited on a regular basis.
How do I upgrade to play for cash?
The Casino offers the most user friendly registration system available on the Internet. Simply click on the Play for Cash tab in the lobby. Fill in the forms that appear and click on 'Submit'.
How many accounts can I open with one card?
You will be able to open one account per card.
What is the Customer Protection Policy?
The Casino operates a customer protection policy that ensures the utmost security against online fraud. For full details of the policy, contact us at support@casino-response.com.
Withdrawal requests to a credit or debit card can only be made to the card registered to your account and with which you have deposited funds.
Why do you need my security code (CVV2)?
To ensure that we offer our customers maximum security at all times, we request the CVV2 number to make sure that any transactions made are as secure as possible.
Will all my details be secure when I register?
You can rest assured that all details entered on the Casino will be secured by the latest encryption technology.
Why can't I access your site?
There could be several reasons why you may not be able to access our site. If you are encountering any difficulties, contact us at support@casino-response.com or call us on 0800 376 2814. One of our highly experienced operators will be delighted to assist you.
How can I ensure that the Casino is performing at optimum levels?
Firstly close all unwanted programs. You should also minimise any programs that you are actively using, such as a Word document that you might have open. You should ensure that you have your cookies enabled, for quicker navigation through our site.
Can the Casino be played on all computers?
The Casino can be played on most computer systems under five years old.
To play, just log in with your username and password. From there, you will be taken to the games lobby.
Why was I prompted to use Macromedia Flash?
Macromedia Flash allows you hassle-free access to the Casino. If your computer does not have a flash player installed already, you should not worry. This is why you have been prompted to download Macromedia Flash totally free.
